Returns & Exchanges
At PORTER JAMES, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed items. Our streamlined process ensures that finding your perfect fit is as effortless as wearing our collection.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all designer tags and security seals remain intact.
Attach the Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing